This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name cafeeldorado.co.in ("Website"), including the related mobile site and mobile application (hereinafter referred to as “Platform”).

The Platform is owned by CAFE EL DORADO, a company incorporated under the Companies Act, 1956 with its registered office at Ghaziabad, Uttar Pradesh, India (hereinafter referred to as "Cafe").

Use of Platform

Your use of the Platform and services are governed by the following terms and conditions (“Terms”). By merely using the Platform, you shall be contracting with Cafe El Dorado and these terms and conditions constitute binding obligations upon you.

Eligibility

Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you may use the Platform only with the involvement of a parent or guardian.

This Privacy Policy describes how CAFE EL DORADO and its affiliates (collectively, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website cafeeldorado.co.in , mobile application, and m-site (hereinafter referred to as the “Platform”).

Information We Collect

• Personal Information: Name, phone number, email address, delivery address, etc.
• Payment Information: Payment method, transaction details (processed via secure gateways).
• Usage Information: Device details, IP address, browser type, and cookies.

How We Use Your Information

• To process and deliver your food orders.
• To improve our menu, services, and customer experience.
• To communicate offers, promotions, and updates.
• To comply with legal requirements.

Data Security

We implement appropriate security measures to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with delivery partners, payment gateways, and as required by law.

We do not provide any kind of refund or return. Once an order is placed and processed, it cannot be cancelled or refunded. In case of issues with your order (such as wrong or missing items), please contact our support team immediately for resolution.

All orders are freshly prepared and delivered within 30-45 minutesof confirmation, depending on location and availability.

Delivery timelines may vary due to weather, traffic, or unforeseen circumstances. In such cases, we will keep you informed.